Why Email-Only Communication?
1. Efficiency: Email allows for clear, concise, and documented communication. Messages can be composed, read, and responded to at a time that suits both the client and our team, ensuring no disruption to daily workflows. This asynchronous communication style helps streamline interactions without the need for scheduling calls or meetings, thus enhancing productivity.
2. Cost-Effectiveness: By limiting communications to email, we significantly reduce overhead costs associated with phone services and administrative staff. These savings are directly passed on to our clients through lower service pricing, maintaining our commitment to providing the most affordable accounting solutions on the market.
3. Record-Keeping: Email provides an automatic record of all communications, creating a trail of documentation that can be invaluable for clarity and resolving any disputes. It also aids in maintaining transparency, as both parties have access to past conversations and can refer back to them as needed.
4. Security and Compliance: Emails allow for secure transmission of sensitive financial data, especially when proper encryption and data protection protocols are followed. This ensures that client information remains confidential and compliant with privacy regulations.
5. Accessibility: An email-only approach ensures that communication is accessible from anywhere and at any time. Clients can manage their financial matters without being tied to physical locations or specific office hours, providing greater flexibility and accessibility.
6. Consistency: Email communication ensures that information is conveyed consistently. This uniformity helps prevent misunderstandings and errors that can occur in verbal communication. Each party has the opportunity to thoroughly document their points, leading to clearer, more effective exchanges.
7. Response time: We strive to answer all email enquiries on the same working day. Over 90% of enquiries are answered within hours, while larger enquiries should not take longer than 2 working days.
8. Live communication: We understand that some matters will require live communication. In such cases we will set up a meeting through Zoom or Teams and you will receive comprehensive assistance.
5. Accessibility: An email-only approach ensures that communication is accessible from anywhere and at any time. Clients can manage their financial matters without being tied to physical locations or specific office hours, providing greater flexibility and accessibility.
By focusing exclusively on email communications, Relax With Tax Ltd. not only streamlines operations and reduces costs but also enhances the security and effectiveness of our service delivery. This approach aligns with our commitment to providing high-quality, accessible, and cost-effective accounting services for freelancers, self-employed individuals, and small businesses.